UNWANTED PRODUCT
Timber Fans will take back and replace or refund any unwanted product supplied, provided the following is observed:
- You have communicated to us your wish to return an item within 21 days of initial delivery.
- The product you are returning is in resalable condition; free of scratches, blemishes or modifications of any kind
- All components, manuals and parts are returned
- The product is returned in its original packaging.
- The product is inspected/tested by us on return and found to be fault-free.
Freight and Insurance costs for a return and a replacement will be for your account.
Goods returned will be subject to 10% handling fee in addition to freight costs.
Custom-designed fans are not accepted for return unless they can be converted back to a standard product with the cost of conversion borne by you.
FAULTY PRODUCT OR INCORRECT SUPPLY
Occasionally a new product has a fault on arrival or is felt to be the wrong product specification. If this happens, then our policy is to replace the faulty part(s) only. In this case, the faulty part must be returned to us for testing.
Provided our tests confirm the fault, we will supply the replacement part(s) at no cost and will bear the freight cost for both shipments.
However, if you do not want the product in its entirety, then you are free to return it as detailed in the “UNWANTED PRODUCT” section above.